Cloud - Giving Access to Protected Spaces

Per default the Add-on can only post to Confluence spaces that are writable to all logged in users (confluence-users). If you want to post to a protected space you will need to explicitly give the Add-On permission to do so.

Also if you want to share pages/blog posts with the Email button the Add-On also requires update permissions for that.

When you try to send an email to a space that has no access to, our mail server replies to your email with an error message. Unfortunately some email providers falsely classify our error messages as SPAM and silently drop them. In this case it will just look like the Add-on is doing nothing.


To fix this issue you can give the Add-On permission to post to specific spaces.

To follow this guide you will need administrative rights. If you are not a Confluence admin, please contact one of your Confluence admins and send her/him this guide.

Step 1 – Go to the "General Configuration" page

Go to the Confluence Welcome Page or any other page in Confluence. In the menu bar at the top of your screen click on the gear icon next to your user account icon.


Step 2 – Go to "Space Permissions"

In the menu on the left click on Space Permissions.


Step 3 – Go to "Manage Permissions"

Click on Manage Permissions next to the space you want to give access to.


Step 4 – Edit Permissions

You should now see a list of all groups and users that have access to your space. Click on the Edit Permissions button below the Individual Users headline.


Step 5 – Add the "Email to Confluence Cloud" user.

The page should reload and you should now be able to change the permissions. Under the list of individual users should be a search box and a button with the text "Add". Search for Email to Confluence Cloud and click on Add.


This should add the Email to Confluence Cloud user to the list of individual users. Click on Select All next to the Email to Confluence Cloud user to give the Add-On full permission on this space.


Finally don't forget to click on the Save all button on the bottom of the page.


Congratulations, now you know how you can give the – Email for Confluence Add-On permissions to write to protected spaces. If you want to also grant access to all newly created spaces you can add the "Email to Confluence User" to the default space permissions in the Space Settings page (shown in the picture from Step 3).

If you have any questions, issues or suggestions for improvement please do not hesitate to open a ticket in our help desk. We are always looking for feedback from our customers.