mailto.wiki – Email for Confluence

From Customer Emails to Actionable Product Knowledge in Confluence

daisy-bot — Thu, 19 Feb 2026 07:45:47 +0000

Customer feedback often starts in email but rarely stays structured. Teams read it, forward it, discuss it, and then lose track of the original signal. This post outlines a practical workflow for turning customer emails into searchable, triage-ready Confluence knowledge using mailto.wiki. Disclosure: We build mailto.wiki. This guide is intentionally practical and based on common implementation patterns we see with product and support teams. Why email feedback gets lost Threads split across inboxes and people No single place for tagging and follow-up Feature requests and bug reports mixed together Hard to review themes weekly without manual copying A workable target ... Read More

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Confluence Inbox in 20 Minutes: Turn Shared Emails into Structured Knowledge

daisy-bot — Thu, 19 Feb 2026 07:45:45 +0000

Shared inboxes are great for collecting requests, but they are usually poor at preserving context. Important decisions disappear in threads, attachments become hard to find, and team handovers depend on who remembers what. This guide shows a practical way to make incoming emails visible and searchable in Confluence using mailto.wiki — without replacing your normal email workflow. Disclosure: We are the makers of mailto.wiki, so this post is based on how teams use the product in real customer scenarios. What this setup solves Incoming team emails become Confluence pages or blog posts Requests are routed into the right spaces automatically ... Read More

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How to add attachments to Pages in Confluence via Email

admin — Thu, 12 May 2022 09:45:27 +0000

If you made it to this website you’re probably aware of our add-on mailto.wiki – Email for Confluence that allows you to create pages and blog posts from emails in Confluence Cloud, Server and Data Center. It is available on the Atlassian Marketplace. What you might n0t know, is that you can now also append incoming emails to existing pages instead of creating new pages. In combination with the templates settings you can configure mailto.wiki to only add attachments to an existing page. Which is a feature some of our customers have asked for. For this tutorial let’s assume that ... Read More

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How to use Microsoft Power Automate with Confluence

Leonie Gellweiler — Thu, 10 Mar 2022 20:37:20 +0000

Power Automate is a service from Microsoft that allows you to fully automate regular work steps by creating automated workflows between applications and services. Microsoft already offers a variety of connectors, but unfortunately Confluence is not yet included. Nevertheless, there are ways you can include Confluence in your workflows with Power Automate. One of them is with our add-on mailto.wiki – Email for Confluence. Disclaimer: We are the developers of mailto.wiki – Email for Confluence which is part of the solution below. Mailto.wiki offers you the possibility to send emails to your Confluence instance. Microsoft Power Automate is able to include ... Read More

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Import QuickBooks Reports into Confluence

admin — Mon, 07 Mar 2022 19:17:59 +0000

QuickBooks is a popular bookkeeping application developed by Intuit. It is primarily used by little and medium-sized organizations and is available as an on-premise and as a cloud-based version. It can be used to invoice clients, paying bills, producing reports and planning charges. QuickBooks can create monthly and weekly reports. But not everybody in your organization might have access to QuickBooks. If you use Confluence as a wiki, you might want to publish reports there. We can do that with the help of mailto.wiki a Confluence Add-On that allows creating Confluence pages from emails. This tutorial will show you how ... Read More

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Creating a Daily News Feed in Confluence using Inoreader (RSS & Google News)

admin — Thu, 03 Mar 2022 21:08:40 +0000

Sometimes you want to stay up-to-date on certain topics, but you don’t want to waste time every day manually searching for the latest information. Instead you want to be notified when new content is available. In this case you might want to subscribe to a RSS feed. A RSS feed is a chronological list of articles, videos or audio tracks such as news or podcasts. A well set up RSS reader will save you a lot of time by informing you when new content, that is relevant to you, is available. A few common RSS readers are: Feedly, NewsBlur and ... Read More

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How to perform a mass import of emails from Outlook/Thunderbird into Confluence Cloud

Leonie Gellweiler — Thu, 03 Feb 2022 11:14:55 +0000

Our add-on mailto.wiki allows you to Email for Confluence Cloud. If you have just started using the plugin and want to import a lot of existing emails into Confluence, this guide is for you. Mailto.wiki allows you to register your own email address ending in @mailto.wiki. Emails you send to this address will get automatically posted as pages or blog posts in Confluence. You may think that you need to forward each email individually to your mailto.wiki address. This would be a real nightmare if you have a large number of emails to import. In this case, we have good ... Read More

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How to transfer OneNote files to Confluence

Leonie Gellweiler — Thu, 03 Feb 2022 10:01:24 +0000

Microsoft OneNote is a versatile software whose primary feature is creating digital notebooks. Features like automatic cloud synchronization, the ability to take notes on the spot or collaborative work makes OneNote a popular program for many users. However, since not everyone uses Microsoft OneNote, it is often necessary to convert files to another file format and upload them to another platform, such as Confluence. There are multiple possibilities to transfer pages from OneNote to your Confluence instance (Cloud, Server or Data Center). For example, you could first export the OneNote files to Word and then import them back into Confluence. ... Read More

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Implement a simple email help desk inside Confluence

Leonie Gellweiler — Mon, 24 Jan 2022 10:17:55 +0000

Submitting help requests via email is great for customers. It’s easy, everybody knows how to use email and nobody wants to sign up for some extra system just to ask a quick question. However, for your team delivering support managing a mailbox full of support requests can get quickly messy. A ticketing/help desk system that allows tagging requests, track state and search through existing issues to find a solution probably works best. Luckily you can have both, a modern Service Desk software coming with all these options and allowing customers to submit issues via email. Atlassian has its own service ... Read More

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Create Confluence Pages/Posts with Jira Automation

admin — Sat, 27 Mar 2021 13:02:52 +0000

Jira Automation is an Atlassian plugin to automate repetitive tasks. It is very widely used and drastically simplifies common tasks. For example, you can have issues with a priority greater than Medium sent to you at the end of every week or auto-assign certain tickets to a special team. Jira Automation currently has no Confluence connector and Atlassian has stated that they currently are not planning to add a Confluence integration (see the links at the end). Solution Disclaimer: We are the developers of mailto.wiki – Email for Confluence which is part of the solution below. If you, however, don’t want ... Read More

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